Privacy Policy

1. What We Collect

We collect only the bare minimum required to process your order and assist you:

• Name (optional – just makes things more personal)
• Phone number (required for order confirmation and delivery)
• Chosen flow plan
• Basic technical data (IP, browser/device type – used only for security)

No card details, no passport/ID, no emails (unless you provide), no location data, no health information. No advertising cookies, no third-party tracking, no data selling.

2. How We Use Your Data

• To confirm and fulfill your order
• To deliver digital content (urban flow sessions, daily reset guide)
• To answer your questions and provide support
• To prevent fraud and protect the platform
• To create anonymized statistics for service improvement

Your data never leaves our control — no marketing, no sharing.

3. Storage & Security

• Encrypted servers compliant with UK GDPR
• Data kept up to 12 months or until deletion requested
• TLS 1.3 encryption on all connections
• Regular security audits and strict access controls
• Protections against unauthorized access or breaches

4. Cookies

Only essential cookies for site functionality (forms, navigation). No analytics, advertising or third-party trackers.

5. Your Rights

You can request access, correction or deletion of your data at any time — free, within 30 days. Email support@cityflow.co.uk. You also have the right to complain to the ICO if needed.

6. Contact

CITY EXPRESS LONDON LTD
29 St Ann's Road
London, United Kingdom W11 4ST
Tel: +44 121 246 8899
Email: support@cityflow.co.uk

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